Short, clear, and generous. If something did not give you what you expected, tell me and I will put it right.
Seven days, no questions asked, on any digital plan. Message me on WhatsApp or email and the money goes back. Sessions can be cancelled up to 24 hours before for a full refund. A Team X-Ray is refundable any time before the analysis is run.
These tools are sold by Stephan Potgieter, a sole proprietor based in Pretoria, South Africa. Contact: info@stephanpotgieter.co.za or WhatsApp 082 786 0968. All prices are in South African Rand.
Digital reports, written plans, software access and coaching time. The assessments themselves (LifePrint, TeamPrint, IncomePrint and HustleCheck) are free to complete and always will be. You only pay for written plans, whole-team analysis, licensing, or time with Stephan directly.
| What you bought | Refund |
|---|---|
| IncomePrint plans (R29, R79, R199 once-off) | 7 days, no questions asked — even if you have already used some of the plans. |
| Monthly plans (Growth R499, Partner R999) | 7 days from your first payment, refunded in full. After that, cancel any time and you are not charged again — you keep access until the end of the month you paid for. We do not refund part-months already used. |
| Personal Reading Session (R1,500) | Full refund if you cancel more than 24 hours before. Inside 24 hours we will rather move it to another date at no cost. If the session happens and you feel it gave you nothing, tell me within 7 days and I will refund it. |
| Team X-Ray (R395 per person) | Full refund any time before the analysis is run. Once the analysis and session are delivered it is not refundable — but if it genuinely did not help your business, say so within 14 days and we will make it right, including a refund where that is fair. |
| White-label licence | Monthly, cancel any time with 30 days notice. The current month is not refunded. |
| Hiring Support (R2,500 per role) | Full refund if cancelled before the work starts. |
There is no form and no process to fight through. Do one of these:
Tell me what you bought and roughly when. You do not have to explain why, although if you tell me what went wrong it helps me fix it for the next person.
How long it takes. I respond within 2 working days. Approved refunds are processed within 5 working days, back to the same card or account you paid from. Your bank may take a few days more to show it.
This policy is in addition to your rights, not instead of them. Under the Electronic Communications and Transactions Act, you may cancel most electronic transactions within 7 days. Under the Consumer Protection Act, you are entitled to services of a reasonable quality. Nothing here limits those rights.
To be straight with you, there are three situations:
If a report fails to generate, an email does not arrive, or the system loses your answers, that is our fault and not yours. Message me and I will either fix it, deliver what you paid for personally, or refund you in full — whichever you prefer.
If this policy changes, the version that applies to you is the one that was published on the day you paid.
Last updated: 26 August 2026